how do i report a downed comcast line?

Let us know if you find downed or uncovered wires or cables in your area. Downed Power Line. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Click the "New message" (pencil and paper) icon, 3. It's in front of my yard, and it goes across the street. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Can you please send us a Modmail message with your first and last name and full address? Sound the horn, roll down your window and call for help. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Include the words "Firewall Investigation" in the subject line. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. For more information, please see our Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. How do I report down a cable line? 115.124.120.233 However, its critical not to cut into a power line, as you know. DO NOT TOUCH downed lines or anything they are touching. The channel and its live streaming world news is available . Please contact the moderators of this subreddit if you have any questions or concerns. In the 'To' line, type "Xfinity Support" there. It has been severed months ago and left hanging. The ground around your car may be energized. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. We have made changes to keep employees safe so response and call times may be longer than usual. Should you experience further issues, please create a new post. . Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Question: Does Comcast Hve To Repair A Cut Cable Line. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Please call this number (855) 307-4896 to set up your service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Let us know. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Type a message to let us know what your issue is. Electric Lines that run from the utility pole to your residence. It's a hazard to pedestrians and vehicles! There may be a 60 day notice cancellation fee for your service. Responsible . .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. It may be used in setting the FCC's priorities for regulating companies like Comcast. Report it online using Xfinity Assistant. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. It's not the power line and I don't think it's the regular cable either because there's no service outage. How to report a downed wire if I'm not a customer? Immediately Call Emergency Services. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. When should we expect this to be corrected? Press Enter to send it. Performance & security by Cloudflare. ET. Enter another ZIP to see info from a different area. Usually 911 dispatch has unlisted numbers for utilities. Press Enter to send it. Remember: This number is just for unburied ground cables. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Talk to Us. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast Xfinity problems in the last 24 hours. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. I am at a loss. What to expect: Your complaint will be posted online in a public database. Write your 17-digit account number on the "For" line of your check or money order. They have been hanging very low for over a year. . For more information, please see our Don't touch a downed power line or other equipment. How to report a downed wire if I'm not a customer? Can you direct message us your name and address, please? Some utility companies mark or paint their lines. Don't touch anything or anyone in contact with a downed power line. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. How do you get straight to a representative? Select Start Troubleshooting to begin your modem restart. My electric company has been out already and have told me that it is Comcast's issue. Press 0 a lot. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. How do I report this? STAY AWAY from downed power lines. Privacy Policy. We ask for direct messages because we can't post personal information in public. An official employee, such as myself or whoever is first available, will respond. You will need to contact a tree trimming service yourself. How does cable internet get to your house? It's not the power line and I don't think it's the regular cable either because there's no service outage. Here is a list of frequently requested telephone numbers: Cable. I am an Official Xfinity Employee. Payments are posted to your account after 5:30 p.m. on the day they are received. Connectivity and managing Your Comcast Business network. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. 3.) This website wants shut Step 1: Inquiry. No worries, Our team can definitely help right here! Call BGE at 1-877-778-2222 to report any downed electrical lines. If the center conductor of the cable is solid copper, it carries it quite well. We have made changes to keep employees safe so response and call times may be longer than usual. Don't worry, we'll never do that as it might cut into our profits for the quarter. We have made changes to keep employees safe so response and call times may be longer than usual. Sky News is a British free-to-air television news channel and organisation. Hope this helps you out. Discussion. Thank you for bringing this issue to our attention. For your safety, do not touch or move the downed line. Who is responsible for cable line from pole to house? You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Voting closed 14. 7 years ago. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. 5. I am a bot, and this action was performed automatically. To qualify for the credit, customers must: 1. Youve reached the best place and perfect person to help with virtually all of your account needs! If you are experiencing problems with Comcast Xfinity, please submit a report below. Our team can assist with getting those downed wires raised. -You are responsible for the "mast," the . Thank you so much for contacting our Xfinity Support Team over Reddit. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You can contact 811 to get utility lines marked. and our Click the direct message icon, 2. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. I really appreciate you being a member of the Comcast Family! We truly appreciate you taking the time to reach out to let us know about a downed wire. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. I can't get into my property because the line is blocking the drive way. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Stay put and call 911. Contact Us | Comcast Business Support .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Where on your property are the lines down on and would you consider them a safety hazard as of now? Hope this helps you out. I called on 7/20/21 to report this issue and no-one has been to fix the wires. In the top right corner, you'll see a little chat icon near the bell icon. the chances of Comcast having their act together enough to even . We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. This post was marked as solved. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Whenever there is an outage, your first step is to report it via email or twitter. New comments cannot be posted and votes cannot be cast. Type your message in the text area near the bottom of the window. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. A drop-down list appears. How do I get Comcast to come deal with this? If you smell natural gas or see downed power lines please do NOT use this page. Click Continue. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). For immediate assistance, check out the Xfinity Assistant. An official employee, such as myself or whoever is first available, will respond. I suspect it's an old wire). A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Asking on behalf of my place of business. Thanks! A: Cable and phone wires dont carry current, so its safe to remove them. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. First Call 9-1-1. Thanks. That's not what we want to see! Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . I explained this to the rep when I called to cancel. Thank you! Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Like. The action you just performed triggered the security solution. #iworkforComcast Id give them a ring. Thanks! Where or how can I report this? Type your message in the text area near the bottom of the window 5. I called but only received voice mail. Cookie Notice Hello there! Hi, @user_af7a95. I am a bot, and this action was performed automatically. You have to sign up for gig service and sign a 2 year contract first. Create an account to follow your favorite communities and start taking part in conversations. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Do not send the firewall logs as an attachment. Scan this QR code to download the app now. An official employee, such as myself or whoever is first available, will respond. See how you can save when you add Comcast Business Mobile or add a new line. Create an account to follow your favorite communities and start taking part in conversations. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Provide your account info and say, Line is down., Dont have AT&T service? Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Our team can help get that line raised. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. The wires at my rental property are on the ground. Then, call PG&E at 1-800-743-5000. Our community is your official source on Reddit for help with Xfinity services. This website is using a security service to protect itself from online attacks. Report or View Outages; Other Contacts; General, Business, Landlord, . Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Report it as a hazard to your local PD, maybe they have a better contact. Report an issue Select Chat. This post was marked as closed. Jacksonville, Florida Area. Welcome to the Xfinity community! If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. For immediate assistance, check out the Xfinity Assistant. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. We have made changes to keep employees safe so response and call times may be longer than usual. I hate to hear this has been your experience and would love to investigate this for you! How to Report an Issue Online Visit xfinity.com/xfinityassistant. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Then, to let us know why you're calling, say Line is down.. Let us give you a call as soon as an agent is available. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. In the top right corner, you'll see a little chat icon near the bell icon. Then it tells me it can help me better if I sign in. Our community is your official source on Reddit for help with Xfinity services. How to report a down or damaged CenturyLink line.

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