job description of publix customer service staff

Resolves customer issues and answers questions. Provide excellent customer service, ensure cash, provide assistance where needed, manage front end employees. Got a question? Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Ability to deliver friendly, courteous, prompt customer service in a fast-paced environment that requires multi-tasking. -Positive work environment (friendly coworkers and management) -Rewarded for hard work (yearly raises, $100 gift cards every few months, coupons for free subs, free food on special occasions, etc.) .css-30w4xf{display:none;}@media screen and (min-width: 48em){.css-30w4xf{display:inherit;}}Sign In / Create Account.css-1edzhxc{display:inherit;}@media screen and (min-width: 48em){.css-1edzhxc{display:none;}}Sign In / Sign Up, Sign in or create an account to save jobs, Come join the Publix Team! To help speed this along, wed really appreciate it if you would, Customer Service Staff/Cashier, Front Desk, Customer Service Staff professionals working at Publix have rated their employer with 3.7 out of 5 stars in 715 Glassdoor reviews. This rating has increased by 5% in the past 12 months. Additionally, the location of the store and the current market rate for similar positions in the area can also affect . Like everyone is saying, ask questions. Publix is too nice with returns, we'll basically give the customer an exchange or the money back for the product no matter what. Balanced daily cash drawers and vaults totaling an average of $15,000 or more. By ryan xu hyperfund 5. Your input helps Glassdoor refine our pay estimates over time. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. further manage your preferences. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Large cash/check deposits expert Energetic work attitude Customer service expert Opening/closing procedures Adaptive team player Telecommunication skills Sharp problem solver Goal-oriented Cash handling accuracy Organized Courteous and professional demeanor Service-oriented POS systems knowledge Flexible schedule Detail-oriented Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Bags purchases if needed. Prior experience in cash handling and basic accounting in a retail environment. Ability to read, write, and do simple math problems. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Got a question? Front Service Clerk/Customer Service Apr 2011 Present Publix Sarasota, FL. Publix employees always enjoy the customer experience in helping everyday the customers , improving work and employee performance. New North Charleston, South Carolina, United States jobs. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. For more information about our career opportunities, benefits, career paths and more, visit www.publix.jobs. Responding promptly to customer inquiries. Management Jobs at Publix Managing Success Higher pay and exciting learning opportunities await you. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Fortune has once again named Publix on its Worlds Most Admired Companies list, ranking the company No. Be yourself Pros Good lunches Cons Short breaks My responsibilities are as a Front Service Clerk, customer service, client relations, communication of issues to my supervisor. And that's one of the cheaper options., Reasonable stock prices and easy to purchase if you work there., Founded in 1930, Publix Super Markets is the largest employee-owned supermarket chain in the United States. They're patient, empathetic, and passionately communicative. Its an easy thing to let yourself get frustrated with, but you have to get okay with it. Customer Care Agent Our team of Customer Care Agents service Publix's Customer Care Center which operates Monday - Friday, 9 a.m. - 6 p.m. and Saturday, 9 a.m. - 12 p.m. Our Customer Care team processes hundreds of thousands of customer correspondences annually across seven states and 1,200 stores. Cashier Skills and Responsibilities: Provides a positive customer experience with fair, friendly, and courteous service. A smile is cheaper than hostility. Search open, Customer Service Staff professionals rate their compensation and benefits at Publix with 3.7 out of 5 stars based on 715 anonymously submitted employee reviews. Provide the best customer service you can because public is all about that.. bed in your best behavior at all time. Our team of Customer Care Specialists service Publix's Customer Care Center, which operates Monday - Friday, 9 a.m.- 6 p.m. and Saturday, 9 a.m. - 12 p.m. Our Customer Care team processes hundreds of thousands of customer correspondences annually across seven states and 1,200 stores. While you wait, we have plenty of expert career advice on our blog. Situational judgement tests allow employers to assess how you approach scenarios encountered in the workplace. Primary job functions do not typically require exercising independent judgment. This store is located at 8315 Magnolia Estates Drive, Cornelius 28030. What do you guys wish you knew back then that you know now? This is a lower than average score with the overall rating of Publix employees being 3.8 out of 5 stars. Ever-changing schedules make it very difficult to find a consistent work/life balance. Search job openings, see if they fit - company salaries, reviews, and more posted by Publix employees. By clicking Customize This Resume, you agree to ourTerms of UseandPrivacy Policy. Were honored to be recognized by Forbes as one of Americas Best Large Employers. 2023 TopResume, All Rights Reserved. Strive to become the best in your category and then, even . See All Photos. Opened and closed the store, which included counting cash drawers and making bank deposits.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Balanced the needs of multiple customers simultaneously . Native Hawaiian or Other Pacific Islander. The estimated base pay is $33,354 per year. If you sense something is fishy about a transaction esp. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Handles money services such as check cashing, lottery, gift cards, money orders and Western Union transactions. If you share that passion, consider applying at Publix, a company widely recognized as a leader in the supermarket industry. To see our openings at a store, please go here. Proficient is problem solving and team work in the customer service industry for four years. Customer Service Staff professionals working at Publix have rated their employer with 3.7 out of 5 stars in 715 Glassdoor reviews. Learn about Publix culture, salaries, benefits, work-life balance, management, job security, and more. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. The best advice I can give is to offer the same premier service you gave at your previous position, bosses like employees who go above and beyond for customers. We are currently interviewing and hiring now, and training in nearby Publix locations. Customer Service Team Leader Publix Supermarkets Responsible for developing and training over 100 employees Processed payroll for 180-200 employees weekly, and reported and documented discrepancies Closely monitored, documented and followed up on attendance, meals and scheduling of minors, to ensure compliance with state and company laws Take charge of the front show them that you can handle your cs desk and also the registers/parking lot. Identified potential shoplifters and alerted management. We are the top United Way contributor in the world and recognized as the #1 Global Corporate Leader. Congrats on becoming a CSS its not easy but I love every second of it and would not trade it for any other dept. It makes the front end associates dislike you. Be sure not to let the leadership go to your head. We are consistently recognized as a Great Place to Work. Go out of your way to show you care. Consider the gift of a brand new resume. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. 228 questions. Publix Cashier Job Description Details About Publix Cashier Job Description Experience in publix cashier job description and other health services management will give you an advantage like no other fields. Working at Publix Publix is passionately focused on delivering premier customer service. As far as the cash office goes, DOCUMENT EVERYTHING. Be firm, but be nice about being firm, talk to them like they are people, not "FSC or Cashiers". Dont try to force yourself into a leadership position, it will happen with time. If you are strong in leadership, problem-solving and have the right mindset for . The salary for a customer service job at Publix is determined by a variety of factors, including the employee's experience, education, and performance. We are privately-owned, hold no.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. This store is located at 8315 Magnolia Estates Drive, Cornelius 28030. add to list. Thanks in advance! Full Job Description. Don't miss any great job opportunity with high-salary demand. department manager, finalizing customer purchases, maintaining store appearance, closing duties and helping customers. Provides premier customer service, including greeting customers, answering their questions, and resolving issues. Congrats on getting promoted! Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and . I've been with Publix for almost 9 1/2 years. Custumer Service Representative (Current Employee) - West Palm Beach, FL - January 16, 2023 Just know what you're there for. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. If anything, politeness is key. Learn how this feature works. Additional pay could include bonus, stock, commission, profit sharing or tips. Extensive cash handling experience. I told both my manager and my store manager of my interest to move up there and both seem pretty on board with idea and they're waiting a month till I'm 18 to give me a shot. print now Tags 40 degree GoPro Session Tags Le Drib Skyeliner HD Gopro Hero7 Bumper Case , , , Download: free Website: Thingiverse.

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