alight customer care representative job description

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Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Find out if you meet the requirements! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Find contacts: direct phone number, email address, work experience. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Find out if you meet the requirements! Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight Solutions, we are reimaging how people and organizations thrive. * Be kind and compassionate Customer Care Representative Human Resources. Their job is to help ensure customer satisfaction. We are not an agent or representative of any employer. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Find the best jobs in the US, apply in 1 click and get a job today! Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Full Job Description. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Our people are our greatest assets at Alight Solutions because People Matter! Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. All Rights Reserved. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Scroll down below to view similar jobs . #beAlight As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming * Able to work independently and to adapt to a rapidly changing environment Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Demonstrate a positive attitude, self-awareness and embrace feedback We strive for Excellence Every Day by collaborating with our clients and colleagues. Are you interested in helping us shape the future of work and life for organizations, people and their families? As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. A Customer Service Representative also handles concerns, complaints, or other issues. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We reward continuous improvement and encourage you to own your own development. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. As a Customer Care Representative, you will report to a Customer Care Team Leader Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Si es as , entonces ReedGroup es para ti! * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. This is a 6 months project and we offer Full Time Shifts (Rotating). Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. You are Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. 2023 Apply online instantly. Please note that all salary figures . This role requires that qualified candidates must reside in one of the following states: We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. View Job description, benefits and responsibilities. Alight is committed to the continued development of our colleagues. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. 26 Alight Customer Care Representative jobs available on Indeed.com. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Know Your Worth. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. You will be notified during the hiring process which checks are required by the position. You're able to quickly input and retrieve data while working with the customer on the telephone. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Learn how this feature works. We want you to join our company with 25 years of industry experience. Mid Level Key Duties & Responsibilities. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Averages based on self-reported salaries. 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