item not as described ebay return shipping

Copyright 1995-2023 eBay Inc. All Rights Reserved. Tip Do I need to pay extra for the eBay Money Back Guarantee? The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Something went wrong. There are several ways you can send an item back to the seller. What if the seller doesn't offer returns? When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Do not give a refund without getting the item back! Please read the rules Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? How long should I give a seller to fix the problem before I contact eBay? To request a return, select the item you want to send back from your recent purchases above, or use the button below. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. After contacting the seller, it's up to you whether you want eBay to step in. This is a good option for low-value items. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. How to deal with "Item not as described" returns that are not valid. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Its always good to see where eBay stands with the case before you contact the buyer back. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. .. in essence. This will get them to move the decision in my favor and pay out the damage coverage. 01-08-2020 You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. There is a big reason for this. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Is there anything you can do? I cant make the buyer read it! Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Something went wrong. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. naM fo elsI. If we're asked to step in to help, we may ask the buyer to return the item to you. This was one of those times I was pretty happy I had taken photographs while I was packing it. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. There are several ways you can send an item back to the seller. The eBay Resolution Centre is at the bottom of this page. Regardless of the outcome, will the buyer be able to leave negative feedback? Buyer pays for return postage: . I used to send out many of my items without insurance! And dont waste time taking packaging pictures But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. We guarantee that you will get the item you ordered or get your money back. After contacting the seller, it's up to you whether you want eBay to step in. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Too many of those and their returns ability will be hindered. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Were not perfect and we can make mistakes. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. This will definitely help any return request case that comes your way and a good habit to get into. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. nirE troP ,naM fo elsI. To the OP- the great thing is, you are selling items without much competition, apples to apples. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Sellers accept the majority of the risk when choosing to sell here. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. This is a good option for low-value items. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. 07-05-2020 Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Its to protect myself from the buyer! This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. See the Abusive buyer policy for more examples of activity that we don't allow. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? 114K subscribers in the Ebay community. We have several policies built into our business model that protect us from having to return items. Make sure the barcode is clear so the carrier can scan it easily. Honestly, this is one of those lessons I have had to learn the hard way. Required fields are marked *. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. The dispute is Not As Described. Still, it wouldn't really matter what you put in the description. SelectExamples of alternative shipping arrangements below for more information. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. It covers purchases paid with PayPal and most other electronic payment methods. Its very, very important to take photographs for your records both using freight and Fedex and UPS. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. This is obviously not how I shipped it out and was damaged in shipping. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. The eBay Money Back Guarantee is not a product warranty. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. This is a win win for both of us. Ebay sides with buyers in not as described claims. See how to check the status of your return. When a buyer opens a return request the funds related to the sale may be put on hold. However, we're here to help. Adding these each time has saved me many times when buyers have tried to get me to accept a return. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. See the table below for guidance on issuing a partial refund. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. All Rights Reserved. Learn more about our signature confirmation requirements. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If you choose to use your own carrier, we recommend using a tracked service. Copyright 1995-2023 eBay Inc. All Rights Reserved. If your item hasnt arrived, or isnt as described,let the seller know. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you want to start your own business, the reseller business model can be a great place to start. This doesnt happen often, but it has happened! So what happens if your eBay item is not as described? In the rare instance, this can happen. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. I'd really like another option. The eBay Money Back Guarantee is not a product warranty. International shipment of items may be subject to customs processing and additional charges. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Open a case and try to work things out with the seller. Sorry it happened to you , but ebay does not care about us sellers. The seller was not accurate and now the seller or ebay wants to give me my money or item. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. 11:34 AM Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. It may only be used to recoup losses when an item is returned used or damaged. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. My second reason for taking photographs of the items I ship? You can choose to add a message to the buyer. Very unfair on seller and ebay part. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Simply print the label on normal paper and tape it to the package. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Not to do partial returns If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. With this selected, I am giving a clear eBay return policy. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Do you have to accept returns to sell on eBay? We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Disclaimer. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Good luck! You'll also be responsible for covering return shipping costs. Enter the amount you wish to offer the buyer. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Tip Tip You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. I dont have to pay to get the item back and the person is happy because I resolved their problem. I first contact the buyer and find out what is wrong with the item. Time to research other selling websites, I guess. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Message 3 of 7 latest reply 1 Helpful When you create and turn on return rules, you agree to the eBay Returns Terms. 01-08-2020 Read our most popular questions and answers about handling return requests from your buyers. When a buyer opens a Not As Described case, the sellers options are few. I have reported the buyers, but I still have all 12 returns counting against me. eBay Business Equipment Purchase Protection. See our page on, Would you like us to help with an open return request? You are sure the item wa. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. The seller covers the cost of the return. Ninety percent of people will just not think to call them and fight it. Escalate to eBay if you don't reach a resolution within 3 business days. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Whether you need to accept the return depends on their reason for opening the return. If you're not able to resolve things with the seller, you can ask us to help. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Holiday shipping is now in full swing, check out these helpful shipping tips! You believe that it was exactly as described. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. If you've sold on ebay long enough you've had this happen. For more information, see our Condition of returned items policy. You can always report the buyer later for misusing the MBG. Purchase shipping insurance for your items Its well worth the money! If you dont ship the item back by that date, we may close your request and you will not receive a refund. You have 3 business days to respond to the request and resolve the buyer's issue. Check out this video to understand how dimensional weight is measured when shipping. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Accept the return:The buyer will send the item back to you for a full refund. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If the buyer is responsible, choose your return address from the dropdown menu. If the seller wont cover the cost, let us know by asking eBay to step in. I have learned that none of my items are shipped without insurance. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. eBay Money Back Guarantee policy, Welcome to the Selling board! If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. That does not mean that you will automatically have to accept a return and refund their money if you get a request. where! If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Welcome to the Shipping board! eBay Exporter of the Year was a great success! If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. We'll automatically close a return request if there's been no activity. Let the seller know how they can help resolve the problem. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items.

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