viagogo charge for cancelling sale
If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. hempcrete australia cost viagogo charge for cancelling sale. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. Viagogo were not able to supply them at the last minute and offered a refund. For Customer Service enquiries, please visit our help centre. How Is Technology Changing How We Treat avarey947? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. I don't know if I need to talk. it says. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. We will also add sales or value added tax on our fees as applicable. Can I buy tickets that are personalised with someone else's name on them? Try arrived at 12.37 pm through proof of postage. 2.5 Tax on Seller Proceeds. There are still plenty of tickets available on the official site. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. Thank you for using viagogo! 6.6 No Agency. I demand to speak to a manger or someone in charge immediately If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Excessive pricing, bad communication & despicable customer service and still no tickets! Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Search. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Your prices were miss leading and a scam. 7.3 Additional Policies. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. In its FAQ for Can I cancel my sale? I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. 6.7 Third Party Information. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. All sales and bids are final. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. 7.3 Additional Policies. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. The tickets were listed and sold for $267 in total. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Wendy Martin, I have tried to sell a concert ticket with them. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. We still haven't reached peak Viagogo. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. You also agree not to separately contact the Buyer at any time for any reason. Ticket listings are a representation of actual seat location. mrs browns boys show tickets - no tickets. 2.13 Ticket Information. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Note that this is separate from any Tax viagogo is required to charge on its fees. Click here to get notifications about new complaints of Viagogo. 2.7 Making an Offer. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 2.9 Seller's Confirmation Obligation. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 17th February 2017 - confirmation of ticket purchase When I first saw the tickets on your site the price given for these were30 so 60 for two. 2.3 Username and Password. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The revised version of this Agreement is automatically effective after it is initially posted on the Site. . You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. The Sellers and the Buyers are hereafter jointly referred to as the Members. viagogo charge for cancelling sale. All tickets were being sold for 80 with a 30 fee on top of each. Is this your company? 6.5 Tax Indemnity. Can I pick up my tickets instead of having them shipped? I would like a reply to this email I know I have a 1 in 4 chance of receiving one. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 2.18 Merchant Description. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Such notice shall be deemed given one business day after the email is sent. 16/06/2022 . The ticket was sold as 150 capacity, Invalid tickets are defined as anything where buyers are refused entry. By using our Site, You agree to accept this Agreement. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. arizona high school rodeo standings; cryptocurrency tax accountant near me On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. [protected]@outlook.com By using our Site, You agree to accept this Agreement. viagogo charge for cancelling sale. 3.3 Laws and Regulations. Email [protected]@gmail.com We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . 1.4 Modification. 2.6 Making an Offer. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Note that this is separate from any VAT viagogo is required to charge on its fees. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. I would definitely question it but I think you don't have much of a leg to stand on. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. I was told on your website that the fees are made clear but they were definitely not. This is not only immoral but must be illegal under consumer legislation. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. You may find other users information to be offensive, harmful, inaccurate, or deceptive. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. They were selling 3 lots of tickets all showing where you could be seated in the O2. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). We will also add VAT on our fees as applicable. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Why can't I see my order or sale in my account? 1.2 Ticketing Exchange. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". 5.2 Violations, Termination and Suspension. We often link to other websites, but we can't be responsible for their content. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 2.11 Ticket Fulfillment. 3.2 Other Information. Editor, Marcus Herbert. 4.2 Stolen Property. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 4.1 Double Posting and Removal of Tickets. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. safemoon price prediction 2025 . Rating: File your complaint. I have contacted Customer Support as your website states 100% guaranteed tickets! HAND Children are the Future. [protected]! If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. If you have any further enquiries please visit our help centre. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. Why is the price printed on the ticket different to what I paid? I called back of which a different agent explained the situation and no tickets were available. Sellers: once your tickets have sold, viagogo charges a service fee. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This is so we can promote the sale of tickets and items that You list for sale. 3.4 Indemnity. and how does an unforeseen circumstance suddenly make you require tickets to a concert? On my account it says that customer support is no longer possible as I have been refunded (see photo attached) Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Login . On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 2.14 Ticket Information. 16 interesting facts about mozart; chi st joseph medical records. What was the unforeseen circumstance? Ticket listings are a representation of actual seat location. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? I'm Travelling - where and when will I receive my tickets? I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. the price it is sold for on the primary market). We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 6.4 Release. This comment was posted by a verified customer. I have not yet received a refund for the above tickets. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Did you find this answer helpful? I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 9 Jun 2022 . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 0 . You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 6.5 Tax Indemnity. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. This is not OK and I would not use Viagogo again. 10 Things Most People Don't Know About anyabraddock. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. David Birdsall. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Just before I paid for them a huge amount was added for VAT and 'costs'. Cheers. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If You do not qualify, do not use the Services. I also don't have my tickets either! I want a refund off $1393.43 you have taken my money! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. The original face. None of my emails have been responded to. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Yes No Contact Customer Support Regional Settings Editor, Marcus Herbert. We may also first deduct any amount you owe us from any amount we owe you. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. This is so we can promote the sale of tickets and items that You list for sale. 2.14 Substituted Seat Locations. Please note that service fee amounts may vary by event and are subject to VAT. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. viagogo charge for cancelling sale. ; . I entered the incorrect email when registering, how do I change it? We are not involved in the actual transactions between Buyers and Sellers. https://www.businessinsider.com.au/the-incredible-story-of-h. Copyright (c) 2006-2023, viagogo AG. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 2.10 Seller's Confirmation. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of')
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